NSW self-insurer workers compensation directory

If your claim is handled by a licensed self-insurer or group self-insurer, use this directory to open the correct dispute guide for that employer.

Start with the core pathway first: NSW workers compensation services guide.

Need urgent help? Call (02) 9635 0889.

Or start here: Free claim check.

Before you open an insurer page: quick triage checklist

Confirm the legal entity name and ABN shown on your latest decision notice.
Split your issues into four tracks: liability, weekly payments, treatment, and lump sum/WPI.
Mark deadline dates in writing so verbal assurances do not push you out of time.
After calls, send same-day email notes asking the claims team to confirm key points in writing.
Keep a one-page issue table (issue, date raised, who responded, next deadline) so handoffs between teams do not stall your matter.

Licensed self-insurers

Group self-insurers

Frequently asked questions

How do I confirm this is a self-insurer claim and not a scheme agent claim?

Check the legal entity on your latest notice and who is named as the decision-maker. If those details are unclear, request written confirmation before lodging dispute material.

The claims team says they are still doing an internal review. Should I wait?

You can cooperate with internal review, but do not let limitation or dispute deadlines run unprotected. Keep your own timeline and confirm key dates in writing.

I keep getting redirected between teams. What should I do?

Send one short email to all named contacts confirming the exact dispute issue, decision date, and who will issue the written response. Ask each team to confirm if they are not the decision-maker so you can preserve the correct filing path.

What should I prepare before contacting a lawyer?

Bring your latest notice, certificate of capacity, treating doctor support, and a short chronology of what changed and when. That usually cuts delay immediately.