Privacy Policy

Information we may collect

• contact details such as your name, phone number, email address and preferred contact method
• information you choose to provide through website forms or other contact channels
• documents, messages or notes you send through a form, email or other contact channel
• technical website information such as page visits, device details, browser details, cookies, analytics events and security logs

How we may use information

• to respond to an enquiry or contact request
• to assess whether the enquiry can be directed to an appropriate person or process
• to provide legal services if a matter is formally accepted
• to operate, secure and improve the website and online forms
• to keep records and meet professional, legal and compliance obligations

Sensitive information

Website enquiries can involve personal, health, employment, financial or legal information. Please avoid sending more sensitive information than is reasonably needed at the first contact stage.

If more information is required, it can be requested through an appropriate channel.

Cookies and analytics

This website may use cookies, analytics tools, security tools and session-improvement tools such as Microsoft Clarity. These tools help us understand whether pages and forms are working properly.

You can control cookies through your browser settings. Some website functions may not work as intended if cookies are blocked.

Disclosure

We do not sell personal information. Information may be shared with staff, lawyers, service providers, technology providers or professional advisers where reasonably needed for enquiry handling, website operation, legal services, security or compliance.

If a matter is accepted, information may also be shared with relevant third parties where authorised, required or permitted by law.

Storage and security

Reasonable steps are taken to protect information from misuse, loss, unauthorised access, modification or disclosure. No website, email, hosting or analytics system can be guaranteed to be completely secure.

Some service providers may store or process information outside Australia.

Access, correction and contact

You may ask to access or correct personal information we hold about you, subject to legal and professional obligations. Privacy questions can be sent to info@nswworkinjury.com.au.

Changes to this policy

This policy may be updated when website features, service providers or legal requirements change. The current version is published on this page.